POLICIES AND PROCEDURES

•There is no grace period for new clients. 

•Reschedules must be made 24-48 hours before appointment scheduled, and must be within 2 weeks of original date. If no other dates available, or no other service provider available a new deposit and appointment must be processed. 

•Same day Rescheduling fee is 50% of original appointment/service pricing.

.Same Day Appointments Are an Extra $25

•Current/returning clients must arrive to scheduled appointments on time.(10 minute grace period) 

After 10 minutes there will be a $15 late fee .After 15 minutes you will be charge a 50% late cancellation fee and will have to reschedule.

•If client arrives late and the esthetician has a client immediately following, same day rescheduling fee is valid.

•Clients must be over the age of 18 for any advanced facial, waxing, eyelash, or vsteam services. 

•Facials are available for minors ages 12-17 but a parent or guardian must sign on child’s name behalf.

•No additional guest are allowed at appointments in the service room, or waiting area. 

•If you have any signs of any possibly contagious sickness, you will be canceled and charged 100% for not canceling.

•Children(all ages) who aren’t being serviced are not allowed at appointments. 

•Please keep in mind results vary; every face shape, eye shape etc are different.  

•All deposits are non-refundable and non-transferable; and goes toward your booked service balance .

•If appointment is cancelled less than 24 hours there is a 50% service charge for cancellation that will be charged via card on file. 

•If client did not notify staff or management of Kay's Kosmetics of being late, and arrives outside of grace period this is considered a NCNS and charged 100% of service fee. 

•No call no shows are charged 100% of service charge via card on file. If client confirmed appointment, didn’t show up and contacted any employee of Kay's Kosmetics immediately after being charged this is still considered a no call no show. 

•Please note if the payment card on file declines, Kay's Kosmetics will reattempt charging the form of payment on file for up to 120 days after date of scheduled appointment. Any overdraft fees are not the responsibility of this business but of the signer of this agreement. 

•In the event of inclement weather, emergency, tragedy for the service provider, or world disaster (such as government shut down), deposits are still nonrefundable and prepaid service plans are nonrefundable. All appointments will be rescheduled and deposits goes toward appointment only. 

•Once you leave your schedule appointment you are acknowledging that the service was completed and expectations met. 

•Although it is impossible to list every potential risk and complication, client has been informed of possible benefits, risks, and complications of treatment and agrees to service.

•Clients must agree to follow post care/aftercare treatment plan and or product suggestions from Kay's Kosmetics .

•In the event of any medical concerns post treatment, client agrees to contact medical professional and follow up with Kay's Kosmetics service provider. 

•Client agrees to give a accurate account of medical history, current medications, allergies,  and any products used topically or by ingestion. 

•Any open wounds, cuts, sores, etc on the service area per TDLR, my Esthetician/Cosmetologist can not perform any service on said area.  

•   A credit card will be required by all guests to secure appointments; by agreeing to our booking/cancellation policy, you authorize Kay’s Kosmetics to charge your credit card on file per cancellation policy